Posted on: 01/12/2017

Job type: Permanent

Sector: Industry and Manufacturing

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A Global Packaging Company is hiring a Service Head.

Service Head - China

A Global Leader in Printing & Packaging Sector

* Rapidly Expanding Business Within APAC

* Opportunity to lead a strong team

The Company

My client is a European leading company in packaging and label printing sector by providing equipment and service. Globally it is a leading supplier of equipment, spare parts and aftersales services to the packaging market with a reputation for high quality products and sales in all over the world. In Asia Pacific they operate across region and have an established sales base in China where growth is a key part of the global strategy and the company is looking for dynamic and ambitious people to drive the change.

About The Role:

Service head will be responsible for the development of the service segment including business development, sales and project execution activities. It is important for global business expansion by driving the sales and leading the management and development of the China sales organisation in order to ensure:

* Oversees the management of the Business Unit Services, which includes all customer service, technical service and after-market sales-support related matters.
* Develop the Service activities in the local market
* Directs and monitors activities of key Business Unit managers and Regional Service Managers.
* Maintains awareness of service-related trends and initiatives and directs appropriate response.

Other responsibilities include

* Implement BU Service strategy and goals and monitors oversight of component entities;
* Ensures short-term and long-term objectives and KPIs are met;
* Seeks innovations and prompts subordinate management to implement meaningful solutions;
* Monitors effectiveness of customer service and technical service operations;
* Attends company sales & service meetings to provide business updates, reinforce company objectives;
* Recommends relevant organizational changes, consist with company strategic objectives;
* Reviews management performance reports for BU Service functional areas and directs corrective action;
* Maintains awareness of service-related trends, initiatives and challenges;
* Inspires high performance among subordinates;
* Ensures that resources are in place to properly analyze, report and recommend corrective action against such operational metrics as sales revenues, parts, service and training revenues, employee and customer satisfaction and customer service response levels;
* Visits various Regional Service Managers in their respective geographic areas;
* Travels with RSMs to visit customers and to build alliances, excitement and interest in company products;
* Works with RSMs to develop objectives suitable for their particular region;
* Monitors RSM activities and provides guidance as appropriate;
* Collaborates with RSM and customers to support the development of new products and services.
* Ensures systems are in place to gauge customer satisfaction;
* Monitors the Business Unit's after-market pricing structure and methodology ensuring that it capitalizes
* on current and future (to be developed) opportunities;
* Regularly meets with customers to listen, solidify relationships and solve problems with shared vision;
* Maintains awareness of state-of-the-art technologies and practices that may improve product and service quality, productivity, or service levels and ensures that subordinate managers respond accordingly;
* Ensures that all Business Unit operations function consistently with established processes and standards that are consistent across all three-business areas.
* Constantly seeks to develop subordinates and insure a continuous stream of employees excelling in the role and ready to take additional responsibilities
* Perform annual performance evaluations on all subordinate reports;
* Perform any other duties required to ensure the effective operation of the company.

About The Person

We are looking for highly hands-on individual with strong business acumen. You will need to have strong commercial background in sales and service roles, within a proven track record in sales/sales management. Other key requirements include:

* Bachelor in Economics or Engineering
* Strong experience in leadership and ability to act as a coach and catalyst
* Has as successful and extensive experience in customer management
* Has led a service organization
* Ability to understand Customer Service, Technical Service and Sales trends;
* Pro-activity in supporting and guiding subordinate managers in all business matters;
* Seeks to increase the level of excellence in Services and relevant processes
* Skills in Planning & Strategy
* Experience in working in a matrix and multi-site environment.
* Strong communication and interpersonal skills;
* Proactive work style, highly reliable and accountable;
* Compassionate and developed sense of service;
* Team builder and player, acting with transparency and openness;
* Ability to multi-task in a dynamic environment;
* Strong leadership and managing skills;
* Result oriented.

What's On Offer?

* In charge of full P&L responsibility;
* Global visible position;
* Opportunity to develop and grow your own department
* Report directly to GM and HQ Service Head

To apply please click on the "Apply" button or contact Victoria Yu at +86 21 2321 7900 for a confidential discussion. Alternatively, email your resume to quoting ref CN128357. Your interest will be treated in strict confidence.
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Reference: CN128357

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